Privacy Policy

Effective Date: January 2, 2026

ProdLink ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our web application, desktop application, and related services.

1. Information We Collect

Account Information

Name, email address, organization name, and login credentials when you create an account.

Usage Data

Information about how you interact with ProdLink, including features used, settings, and preferences.

Service Data

Content you provide through integrations (e.g., Planning Center, YouTube, Facebook Live) for production management. This includes service plans, team member assignments, notes, checklists, and chat messages.

Audio and Transcription Data

When using AI Lyrics Control, audio from your selected input device is processed for speech-to-text transcription. ProdLink offers two transcription options:

  • Local Processing (Whisper): Audio is processed entirely on your local machine using OpenAI's Whisper model. No audio data leaves your device.
  • Cloud Processing (AssemblyAI): If enabled, audio is sent to AssemblyAI for real-time transcription. Audio streams are processed in real-time and are not stored permanently by AssemblyAI.

Transcription results are used only to match lyrics and control presentation software.

Technical Data

Browser type, device information, IP address, and cookies for performance and security.

Local Network Data

When connecting to ProPresenter, ProdLink communicates with devices on your local network. This communication stays within your network and is not transmitted to our servers.

2. How We Use Information

We use collected information to:

  • Provide and improve ProdLink's services
  • Enable integrations with third-party platforms (e.g., YouTube, Facebook, Planning Center)
  • Process audio for real-time lyrics matching and slide control
  • Facilitate team communication through in-app chat
  • Communicate with you about updates, support, and security
  • Ensure compliance with legal and contractual obligations

3. Sharing of Information

We do not sell your personal information. We may share data only in these cases:

  • Service Providers: With trusted vendors who help us operate ProdLink (e.g., hosting, analytics, email delivery, transcription services).
  • Integrations: With platforms you connect (e.g., Facebook, YouTube, Planning Center) to enable features you request. OAuth tokens are stored securely and used only to access the services you authorize.
  • Organization Members: Information you share within ProdLink (notes, checklists, chat messages) is visible to other members of your organization as determined by your role and permissions.
  • Legal Requirements: If required by law, regulation, or to protect rights and safety.

4. Third-Party Services

ProdLink integrates with several third-party services. When you connect these services, their respective privacy policies also apply:

  • Planning Center: For service planning and team management
  • YouTube/Facebook: For live stream monitoring and analytics
  • AssemblyAI: For real-time audio transcription
  • Stripe: For payment processing (we do not store credit card information)

5. Data Retention

We retain your information only as long as necessary to provide services or comply with legal obligations. Specifically:

  • Account data is retained while your account is active
  • Audio data is processed in real-time and not stored
  • Chat messages and notes are retained until you delete them or close your account
  • Analytics data may be retained in anonymized form

You may request deletion of your data at any time.

6. Security

We implement industry-standard safeguards to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Role-based access controls
  • Regular security audits

However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent for optional data processing

To exercise these rights, contact us at info@prodlink.io.

8. Children's Privacy

ProdLink is not directed to children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We will notify you of material changes via email or in-app notification.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: info@prodlink.io

Address: 2009 Sue Ellen St, Anna, Texas 75409, United States